Frequently Asked Questions

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  • Why am I having connection problems with my touchpad hardware?

  • Why doesn't my touchpad work after converting from serial to PS/2?

  • Can I adapt my serial or PS/2 touchpad to USB using a USB adapter?

  • Can I adapt my USB touchpad to serial or PS/2 using an adapter?

  • GlidePoint® driver issues and questions

  • Keyboard doesn't work or lights flash on; system or touchpad is slow

  • Why won't GlidePoint® software load on my laptop when using my PS/2 port?

  • Why does my built-in pointing device on my laptop stop working when using my PS/2 port?

  • How do I install my touchpad on IBM Thinkpad (serial and PS/2 installation)?

  • Why does the machine or cursor lockup on Toshiba laptop models?

  • Macintosh Systems: Does the touchpad install and operate smoothly on a Mac?

  • Linux and Unix: Does the touchpad install and operate on Linux or Unix?

  • In the touch control features, what are each of the button assignments?

  • Why won't my feedback sounds work (audible clicks with touchpad)?

  • What are GlideExtend® and Drag Lock?

  • What are autojumps?

  • How do I increase/decrease cursor speed?

  • Why is the cursor behaving strangely on-screen, going the wrong direction?

  • Why does the scroll feature jump to the bottom of the page?

  • Why can't Signature Capture start on my computer?

  • How do I replace my "Signature Capture" stylus?

  • Is my Cirque keyboard/touchpad combo still supported?

  • Does Cirque still manufacture a keyboard/touchpad combo?

  • How do I connect the PocketKeyboard?

  • How do I enable the PocketKeyboard?

  • How do I change PocketKeyboard settings to control interaction with PDA?

  • How do I install / replace batteries in PocketKeyboard?

  • Why won't my PDA recognize the PocketKeyboard?

  • How do I get a PocketKeyboard adapter to fit my PDA?

  • How do I resolve a Serial COM error when attempting to enable PocketKeys®?

  • I have disabled all sounds, but I can't disable "Enable Keyboard" sound.

  • How do I reset my PocketKeyboard™?

  • I received an incorrect PocketKeyboard™ adapter.

  • My manual shows three adapters for the PocketKeyboard™, but I only received one.

  • With PocketKeyboard™, I'm unable to initiate HotSync operation because serial port is in use.

  • I uninstalled the PocketKeys® software and now I cannot HotSync.

  • I plug my PocketKeyboard™ into my PDA, but it will not auto-enable itself.

  • Are Cirque products compatible with my Macintosh system?

  • Does Cirque have updated extensions for ADB touchpad GDA230?

  • Can I connect my USB touchpad to my ADB port with an adapter?

  • My USB touchpad works on Mac, but it came with software for Windows.

  • Which Mac operating system supports the Easy Cat® USB?

  • My product shows the GlidePoint® brand. Why isn't it listed on this site?

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Desktop products using Cirque GlidePoint technology are also available through Adesso.


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Support

Our desktop products FAQ answers the most common questions pertaining to Cirque desktop touchpads.

For desktop touchpad drivers click here.

If you still cannot find the help you need, please contact us.


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